The Hanover Insurance Group, Inc. (THG) Analyst/Investor Day Transcript

The Hanover Insurance Group, Inc. ( THG ) Analyst/Investor Day September 17, 2026 10:00 AM EDT Company Participants Oksana Lukasheva - Senior Vice President of Corporate Finance John "Jack" C. Roche - President, CEO & Director Richard Lavey - Executive VP & COO Bryan Salvatore - Executive VP & President of Specialty Willard Lee - Executive VP and Chief Information & Innovation Officer Sarah Medina - President of Professional Liability Kate Williams - President of Excess & Surplus Matthew Mitchell - Senior VP & President of Middle Markets Daniel Halsey - Senior VP & President of Personal Lines David Lovely - Executive VP & Director Jeffrey Farber - Executive VP & CFO Conference Call Participants Michael Phillips - Oppenheimer & Co. Inc., Research Division Jon Paul Newsome - Piper Sandler & Co., Research Division Michael Zaremski - BMO Capital Markets Equity Research Rowland Mayor - RBC Capital Markets, Research Division Meyer Shields - Keefe, Bruyette, & Woods, Inc., Research Division Presentation Oksana Lukasheva Senior Vice President of Corporate Finance Good morning, everyone, and welcome to The Hanover's 2026 Investor Update. I'm Oksana Lukasheva. Thank you for joining us. The Hanover strategic ambition and our progress have been consistent. And today, we will focus on what comes next. What is changing in our approach as the industry evolves, where we see the greatest opportunities to create value, what we expect will drive sustainable earnings and returns and the financial framework against which you can assess our progress. In a moment, you'll hear from our CEO, Jack Roche, and CEO-Elect Dick Lavey, followed by Bryan Salvatore, President of Specialty Lines. We'll then turn to a business leader panel on operating model transformation and AI moderated by our Chief Information and Innovation Officer, Will Lee. Next, Chief Claims Officer, Dave Lovely, will discuss our claims transformation. CFO, Jeff Farber, will close the presentations by introducing our new long-term financial targets. We will conclude the event with a 30-minute Q&A session.