Genpact Q2 Earnings Call Highlights

Genpact NYSE: G reported second-quarter revenue growth of 7.1% as demand for its Advanced Technology Solutions accelerated, while the company outlined plans to move away from a small set of lower-priority service offerings that do not fit its Agentic Operations strategy.

Revenue for the quarter totaled $1.343 billion. Advanced Technology Solutions, which includes data and AI, digital technologies, advisory and agentic offerings, generated $363 million of revenue, up more than 24% from a year earlier. Core Business Services revenue rose 1.9% to $980 million.

President and CEO BK Kalra said the company is positioning itself around “Agentic Operations,” describing a model in which domain experts and AI agents work through redesigned processes to execute enterprise transactions with governance, auditability and human oversight.

“There is no artificial intelligence without process intelligence,” Kalra said, arguing that enterprises need foundational work involving data harmonization and process intelligence before they can scale AI investments effectively.

Genpact said Advanced Technology Solutions accounted for 27% of total revenue in the second quarter and nearly 40% of quarterly bookings. The company reported its largest-ever quarterly bookings result and signed six large deals, defined as contracts with total contract value of $50 million or more. That brought its year-to-date large-deal total to 12, double the number signed in the first half of the prior year.

Kalra said the company expects to book more than $1 billion in agentic total contract value during 2026, about five times its 2025 level. More than half of cumulative awarded contract value in agentic offerings has come from new clients, according to management. The company said existing clients that shifted from traditional delivery models to agentic delivery have produced more than 3% net revenue growth and over 300 basis points of gross-margin expansion.

Genpact cited recent launches including its Transaction Monitoring Analyst, part of the Genpact Banking Analyst Suite, and its Deductions Recovery offering for consumer-goods companies. The company also pointed to engagements with Lumen to agentify accounts-payable operations and with Mondelēz International to build an enterprise-wide agentic operating model across source-to-pay processes.

Management said it is reviewing portions of Core Business Services that do not align with its agentic strategy. The company is transitioning certain work back to clients and redeploying investments away from areas such as portions of content management and commoditized contact-center services.

Kalra characterized these activities as a very small part of Genpact’s business and said they are generally more one-off, less differentiated contracts with commercial structures tied to hourly work. The transition is expected to reduce full-year 2026 total revenue growth by nearly two percentage points, with the impact concentrated in the second half.

CFO Mike Weiner said the work transitions are expected to occur over the next four to six quarters. Genpact currently expects the dollar impact to be slightly larger in 2027, though management expects continued growth in businesses aligned with its strategy to provide an offset. Despite the transition, Genpact said it still expects Core Business Services revenue to grow for the full year. For the third quarter, however, the company expects Core Business Services revenue to be flat to slightly down, including about three points of impact.