Miivo AI launches customer insights platform - ICYMI

Miivo AI (TSX-V:MIVO) CEO Alex Damouni talked with Proactive about the company's new Customer Insights Platform and how it supports small and medium-sized businesses by improving customer engagement through AI-powered automation.

Our Customer Insights Platform is designed mainly for businesses that sell directly to consumers. Businesses receive immediate notifications whenever customers leave reviews or posts across platforms such as Reddit, Google and Meta. Our platform consolidates this feedback into one place and uses AI prompts to recommend informed responses. Businesses with multiple customer touchpoints—such as hotels, restaurants, fitness centres and wellness centres—can improve engagement while reducing the effort required to respond.

Absolutely. Many businesses constantly answer customer questions on social media and other online platforms. This gives them an opportunity to engage with customers more effectively and respond quickly using AI-assisted recommendations.