Trip.Biz Launches Agent ONE, an AI Suite Transforming Business Travel -- Cutting Booking Time by 90% for Travellers and Simplifying Oversight for Travel Managers

Trip.Biz launches Agent ONE, at Transform 2026 - Agent ONE is four connected, specialised agents supporting the end-to-end business travel lifecycle - Improves OBT adoption and reduces travel program leakage worldwide.

Trip.Biz, the business travel brand of Trip.com Group, welcomed 200 senior leaders from travel, procurement, finance, and HR to Transform 2026, held at the Mandarin Oriental, Singapore. The half-day summit set out to challenge one of the most persistent assumptions in global travel management - that Asia Pacific is intrinsically too complex to manage consistently - while unveiling its new Agent ONE AI tool.

Transform 2026 opened with an address from Trip.Biz CEO Tao Song, titled "A New Day One for Business Travel". Song set the tone for the afternoon by framing Trip.Biz's next chapter around simplicity and trust, describing a company built on local depth across Asia Pacific and continuing to grow in Europe and around the world.

"Trip.Biz aims to become a leading global AI-powered travel management company (TMC) rooted in APAC and built for the complexity of global business travel", said Tao Song. "We are building for the new world, in which digital adoption pushes the boundaries of what's possible, and gives way to innovative tech solutions that help fix real-world challenges", he added.

For multinational travel, procurement and finance teams, APAC has long been treated as the exception that breaks the global travel program - a patchwork of markets with different regulations, payment standards, languages and supplier ecosystems. Trip.Biz's position, delivered in the event's keynote by General Manager, Southeast Asia Eugene Tan, is that this diagnosis is wrong.

"The complexity isn't the APAC region, it's the model", Tan explained during his "Rethinking APAC as ONE" keynote. "Every model on the market today breaks somewhere, because none of them delivers consistency and depth at the same time." The company points to three structural gaps that persist: Legacy TMCs offer deep local expertise, but execution depends on the local office involved, resulting in different standards in every market. Digital-only platforms are fast and familiar for routine bookings, but go silent the moment something isn't routine. In-house, self-managed programs offer full policy control, but no system to catch it when that control breaks down. Each model delivers one piece of the puzzle, but gaps remain, costing global travel programs time, money, and control.

Trip.Biz's answer is a single, digital-first, full-service platform, designed to give global programs consistency across markets while absorbing the complexities of APAC - from contracting and settlement to entities and supplier ecosystems - rather than passing them on to the traveller or the program owner. In practice, this means a single enforced service standard across every market, one consolidated view spanning booking, approvals, and reporting, and a consistent end-to-end experience. This consistency has delivered a 90% SLA compliance rate and an 80%+ satisfaction score across the region Trip.Biz serves.

Product Director Terence Eng built on this during his "Closing Leakage with One Platform" keynote, stating that the model alone doesn't fully solve the problem, a challenge that extends across global travel programs. "Even with one platform, leakage doesn't disappear automatically," Eng said. "To actually reduce it, that platform needs the right content and genuinely good usability. Without both, travellers will still book off platform, even with the right model in place." Getting this right, Eng noted, is what ultimately increases adoption.

Trip.Biz CEO Tao Song took the stage to launch Agent ONE during his "Building Trust through Simplicity with Agent ONE" keynote, positioning it as the next step in closin...