Paymentus Scales Bill Payment Platform Across Additional Sectors

Paymentus executives emphasized the company’s position as a specialized technology provider navigating bill payment modernization, agentic artificial intelligence and expansion into additional verticals during the Goldman Sachs 2026 Communacopia + Technology conference.

Paymentus CEO Dushyant Sharma framed bill presentment and payment processing as a technology platform play rather than a transactional or financial exercise. Sharma noted that consumer bill payments account for 60% of average household spend across 16 billion to 17 billion U.S. bills annually. Addressing the rise of agentic commerce, Sharma differentiated consumer retail shopping tools from service commerce requirements in utility, insurance and government sectors. Sharma said that these sectors are concerned that third-party AI agents risk exposing sensitive consumer data.

To address these security concerns, Paymentus is expanding its Billeo and BillWallet platforms, which allow billers to deploy secure agentic capabilities while retaining customer relationships and enforcing complex billing rules. The company is also scaling its technology stack across B2C and commercial channels to support both pay-in workflows and disbursement payouts across industry segments.

Paymentus Chief Financial Officer Sanjay Kalra said: “Our operating leverage of the business is very high as in the most recent quarter, we delivered around 70% of incremental EBITDA margins.”

The executives noted Paymentus’ multi-vertical architecture. The company uses a single code base across utility, government, insurance and B2B markets, eliminating the need to develop bespoke software versions for individual industries or customer sizes.

Paymentus’ long-term financial model targets 20% compound annual growth rate for top-line revenue and 20% to 30% growth in adjusted EBITDA. Kalra highlighted improving revenue visibility driven by high customer retention rates and expanding go-to-market channels spanning direct sales and bank resellers such as JPMorgan Chase.

Despite industry fragmentation and rumors of competitors looking to divest their bill pay segments, Paymentus prioritizes organic growth over acquisition-led rollups. Management said that acquiring legacy platforms introduces integration friction, while organic expansion on a single code base supports long-term scale.